Whether it’s monetising our assets or finding new ways to create value, how can we make the most of opportunities to generate revenue.  


Coming soon.

Key questions

Some of the key questions we're looking to solve:

Coming soon.​​

Potential use cases

Here are some of the areas of innovation that we're looking to explore: 

New and improved products & services

  • Improved tools for business travellers (including SMEs and startups) which improve the productivity of passengers while they are travelling with LNER; including networking solutions and productivity tools.

  • New products and services that will encourage more passengers to book and travel with LNER, simplifying retailing, fares and information. 

Encouraging modal shifts

  • Solutions that can test market appetite for finding better matches with new travelling and working patterns.

  • Solutions that can help deliver end-to-end mobility (to and from the station) A-B + C-D.

  • Solutions that improve utilisation of off-peak services by encouraging passengers to use trains with spare capacity, and create space for new passengers on peak services, thereby reducing levels of crowding.

  • Technology that can improve capacity utilisation.


  • Technologies that effectively integrate products and services to increase spend per trip, for example pre-ordering food, car park utilization, and ticket upgrades.

  • Improved tools for business travelers (including SME’s and startups) which improve the productivity of passengers on trains (e.g. networking solutions, productivity tools).

  • Solutions that optimise and personalise the check-in process based on customer preferences.

  • Technologies that provide insights and connections to customers who book through intermediaries. 

©  London North Eastern Railway 2021

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